Shipping policy
📦 Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is processed, it will be prepared for shipment.
You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Rates & Delivery Time
🇲🇾 Domestic Shipping (Malaysia)
- Standard Shipping: 3–7 business days
- Shipping Fee: Calculated at checkout (or Free Shipping for orders above RM ___)
🌏 International Shipping (Optional)
- Delivery Time: 7–21 business days depending on destination
- Shipping charges are calculated at checkout based on location and weight
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your parcel directly through the courier’s website.
4. Delays & Issues
While we strive to deliver your order on time, delays may occur due to:
- High order volume
- Courier delays
- Customs clearance (for international orders)
We appreciate your patience and understanding in such situations.
5. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, contact us immediately at [your email] before the order is shipped.
6. Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us within 3–5 days of delivery
- Provide your order number and photos (if applicable)
We will assist you in resolving the issue as quickly as possible.
7. Customs, Duties & Taxes (International Orders)
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer.
8. Contact Us
If you have any questions about shipping, feel free to contact us:
📧 Email: [your email]
📱 Phone/WhatsApp: [your number]